Reference

Open Your Privacy Policy Details

DANA, OVO, GoPay and QRIS account records are covered by this Privacy Policy, so you can see what data we collect before you open an account.

DANA recordsOVO account checksGoPay wallet logsQRIS transaction IDs
mt966 Open Your Privacy Policy Details
HELP PATHS

Check Privacy Help Channels

Fast privacy help matters when your account, wallet or login device changes. You can ask us to confirm what data we hold, correct profile details, explain a payment record, or close an old session. For safer handling, we may ask you to verify your account email, phone number or recent QRIS reference before we discuss private account data.

Team online

Live Chat 09:00-23:00 WIB

Use live chat for quick privacy questions about account access, login alerts or recent wallet checks. We will not ask for your password, and we may move complex requests to email for written tracking.

WhatsApp Privacy Desk

Message our WhatsApp channel when you need help from your phone. We can confirm request steps, ask for a masked DANA, OVO or GoPay reference, and direct you to secure account settings.

Email Record Requests

Send email requests when you want a copy, correction or deletion check. Include your account name, registered phone and the issue date so our team can match your request safely.

ACCOUNT CONTROL

Browse Your Data Controls

Privacy controls sit inside the same account flow you use for the lobby and wallet.

Account Creation Data

When you open an account, we collect your name, phone, login details and contact preference.

Payment Record Handling

DANA, OVO, GoPay and QRIS references are stored with time, amount, account match status and processing result.

Device And Session Checks

We log device type, browser version, IP region and session time when you sign in.

Cookie Choices

Cookies keep your session active, remember display settings and help us locate broken pages.

Retention And Deletion

We keep account and payment records only as long as needed for service, dispute handling, security checks and legal duties.

Correction Requests

If your phone number, email or name is wrong, contact us before making new wallet requests.

Discover Privacy Policy Answers

These privacy answers cover the questions we hear most often from Indonesian account holders. They explain what we collect, why it matters, how payment references are handled, and how you can contact us when your data needs correction, access or deletion checks.

We collect your name, phone, login details, contact preference and account activity needed to run the service. Payment references, device data and security logs may also be recorded when you use the wallet or sign in.

We use payment references to match deposits, check withdrawals, resolve wallet questions and detect mismatched account activity. We store transaction IDs, times, amounts and processing results, not your full banking credentials.

Yes. Contact live chat, WhatsApp or email and tell us what account records you need. We may verify your phone, email or recent QRIS reference before sharing any private account data.

Go to Account > Profile > Security if you still have access. If you are locked out, contact support during 09:00-23:00 WIB and prepare account verification plus a recent payment reference.

We share data only with partners needed for payment processing, hosting, security checks, fraud prevention, customer care or legal requests. We do not sell your account profile or wallet records.

We keep records for the period needed to run your account, answer disputes, secure logins and meet legal duties. If you request deletion, we check open wallet activity before taking action.

Clearing cookies may sign you out and remove saved display choices. Your account and wallet records remain on our system, but you may need to log in again and pass normal security checks.